Warranty Information

The warranty policies for the products we sell are listed below. This warranty information applies only to new machines.

Aerobie Inc. (AeroPress): *Aerobie Inc. will replace defective items that are reported within 14 days after an order is received. For more information on Aerobie's policy, please contact Green Beanery.  Green Beanery does offer optional insurance on Aerobie glass products for a two-month period, beginning with the date of shipment, to cover shipments and the period immediately following.

Ascasco: 1 year parts and labor through Green Beanery. During the warranty period, Green Beanery will repair and replace parts, or issue a store credit for the balance of the warranty period.

Baratza:  One year warranty through the manufacturer from the date of purchase. Please contact support@baratza.com or call toll-free 877-701-2021 for assistance.

Behmor: 1 year limited warranty through Behmor Inc. Warranty covers replacement of a defective unit and/or parts, provided the Owner Registration Card has been completed and returned to Behmor Inc. (or completed online at www.behmor.com), within 30 days from the date of purchase. Full Warranty information for the Behmor 1600 is listed here and should be read prior to purchase. 

Brazen Brewer: 24 months limited warranty by Boyd's Coffee, Oregon, USA. Customers should contact Boyd's at 1-800-546-4077 or retail@boyds.com.

Bialetti: 1 year parts and labor through Aurora Importing (with offices in Ontario, Quebec and British Columbia).

Bodum: On electric items, 1 year parts and labor through Bodum.  For all other customer service inquiries regarding non-electric items, please call 1-877-992-6386. Inquiries regarding electric items will be directed to the appropriate contact, when you call the same number: 1-877-992-6386. *Glassware:* Breakage during normal product use is not covered in any way under Bodum's policy and is the sole responsibility of the consumer.

Bunn:  3-years for home products, 2 years for My Café Single Cup Multi-Use Brewer for Home (MCU), 1-year for commercial products. All warranties cover parts and labor through the manufacturer. Warranty questions can be directed to Green Beanery: sales@GreenBeanery.ca

Capresso/FAEMA: 1 year limited warranty through the distributor FAEMA. All electric appliances are guaranteed for a period of one year against any or all manufacturing defects, except for wear and tear items, electrical apparatus, gaskets, parts, and willful damage. Any merchandise requiring service during the warranty period must be shipped prepaid to Faema’s Service Department or an Authorized Service Agency close to the customer. Repairs performed during the warranty period will be performed free of charge so long as the damage/claim is caused by the manufacturing process and not due to improper use and/or handling. The repaired merchandise will be shipped back to the customer prepaid. For warranty claims or further inquiries, call Faema Canada at 416-535-1555.

Curtis: Covered by the supplier: 3 years parts and labor from the original date of purchase, as listed on the digital control board. 2 years parts from the original date of purchase on all other electrical components, fittings and tubing. 1 year labor from the original date of purchase on all electrical components, fittings and tubing. Please contact Newtech Beverage Systems at: 416-724-6957.

Espro: Warranty questions regarding defective or damaged items should be directed to the manufacturer via e-mail to:info@espro.ca.

FreshRoast: 1 year warranty on the base unit. No warranty coverage extends to the top assembly (chaff collector, top cap and basket). Contact the manufacturer (based in Utah) directly for assistance: email homeroastingsupplies@gmail.com or telephone (435) 729-9170 or (805) 501-7731.

Gene Cafe1 year store-credit warranty through Green Beanery. This is a discontinued model that Green Beanery will not be carrying after our stock is sold. During the warranty period, Green Beanery will issue a store credit for the balance of the warranty period. Contact sales@GreenBeanery.ca.

Hottop: 1-year limited warranty on parts and labour through Green Beanery. Shipping and handling charges, if any, are not included in the warranty. Contact sales@GreenBeanery.ca for more information.

Krups: Labor and parts warranty for one year through Krups directly. Please contact Krups at 1-800-418-3325 for assistance with proof of purchase.

Melitta: For coffee makers, Melitta provides a one-year warranty. Customers should contact the manufacturer directly at: 1-800-565-4882 with proof of purchase. *Glassware:* Breakage during normal product use is not covered in any way under Melitta's policy and is the sole responsibility of the consumer.

Presso: 1 year guarantee through manufacturer. Contact sales@GreenBeanery.ca for more information.

Rancilio: 1 year warranty through Green Beanery for new, boxed models. For display models, warranty is 180 days. Free pickup and delivery service provided in much of the GTA. Otherwise, shipping and handling charges, if any, are not included in the warranty. 

Saeco: Now known as Philips Saeco; 1 year parts and labor; lifetime warranty on the Central Brewing Unit through the manufacturer. Contact Philips Saeco for assistance at: 1-800-371-7597.

Solar: 1-year parts and labour warranty through manufacturer. Shipping and handling charges, if any, are not included in the warranty. Contact sales@GreenBeanery.ca for more information.

Technivorm: For all equipment purchased after January 21, 2013 - 5 years limited warranty through Transcend coffee. For all equipment purchased before this date: 1 year parts and labor through Transcend Coffee Corp. (Alberta), contact: 1-866-430-9198.

Zassenhaus: 10 year warranty on the grinding mechanism. The body of the grinder is not covered under Zassenhaus's defects concerning grinding burrs. Contact Green Beanery at sales@GreenBeanery.ca for details.

Home Products
  • Warranties do not extend to accessory parts or parts that are subject to normal wear, such as gaskets, filters, etc.
  • It is best to order parts through our online store, although we do accept phone orders. We do not accept returns on parts. Please cite the manual and part number when ordering.
  • Be sure to inspect packages upon receipt; claims should be filed with us within five business days.
  • Many of our machines are tested by the manufacturer (a note to this effect is usually included with the purchase). As a result of testing, you can expect to find coffee residue, water spots, and even water in new machines.

Commercial Products

  • Warranties do not extend to accessory parts or parts that are subject to normal wear, such as gaskets, filters, etc.
  • It is best to order parts through our online store, although we do accept phone orders. We do not accept returns on parts. Please cite the manual and part number when ordering.
  • Be sure to inspect packages upon receipt; claims should be filed with us within five business days.
  • Many of our machines, particularly those used by commercial operators, are tested by the manufacturer (a note to this effect is usually included with the purchase). As a result of testing, you can expect to find coffee residue, water spots, and even water in new machines.

Trademarks

This website features Green Beanery and third-party trademarks and service marks. All marks are the property of their respective companies. All rights pertaining to intellectual property featured on this website (including copyright, trademarks, trade secrets and patent rights) are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property provided by Green Beanery or its suppliers.