The warranty policies for the products we sell are listed below. This warranty information applies only to new machines. In all cases, there is no warranty on glass products or glass components of products. In addition to the warranties described below, Green Beanery offers its members free one-year extended warranties. See the FAQ page for more details.
Aerobie Inc. (AeroPress): *Aerobie Inc. will replace defective items that are reported within 14 days after an order is received. For more information on Aerobie's policy, please contact Green Beanery. Green Beanery does offer optional insurance on Aerobie glass products for a two-month period, beginning with the date of shipment, to cover shipments and the period immediately following.
Ascaso: 1 year parts and labor through Green Beanery. During the warranty period, Green Beanery will repair and replace parts, or issue a store credit for the balance of the warranty period.
Baratza: One year warranty through the manufacturer from the date of purchase. Please contact firstname.lastname@example.org or call toll-free 877-701-2021 for assistance.
Behmor: 1 year limited warranty through Behmor Inc. Warranty covers replacement of a defective unit and/or parts, provided the Owner Registration Card has been completed and returned to Behmor Inc. (or completed online at www.behmor.com), within 30 days from the date of purchase. Full Warranty information for the Behmor 1600 is listed here and should be read prior to purchase.
Brazen Brewer: 24 months limited warranty by Boyd's Coffee, Oregon, USA. Customers should contact Boyd's at 1-800-546-4077 or email@example.com.
Bialetti: 1 year parts and labor through Aurora Importing (with offices in Ontario, Quebec and British Columbia).
Bodum: On electric items, 1 year parts and labor through Bodum. For all other customer service inquiries regarding non-electric items, please call 1-877-992-6386. Inquiries regarding electric items will be directed to the appropriate contact, when you call the same number: 1-877-992-6386. *Glassware:* Breakage during normal product use is not covered in any way under Bodum's policy and is the sole responsibility of the consumer.
Bunn: 3-years for home products, 2 years for My Café Single Cup Multi-Use Brewer for Home (MCU), 1-year for commercial products. All warranties cover parts and labor through the manufacturer. Warranty questions can be directed to Green Beanery: sales@GreenBeanery.ca. Or contact Bunn Canada directly for assistance: 800-263-2256, firstname.lastname@example.org.
Capresso/FAEMA: 1 year limited warranty through the distributor FAEMA. All electric appliances are guaranteed for a period of one year against any or all manufacturing defects, except for wear and tear items, electrical apparatus, gaskets, parts, and willful damage. Any merchandise requiring service during the warranty period must be shipped prepaid to Faema’s Service Department or an Authorized Service Agency close to the customer. Repairs performed during the warranty period will be performed free of charge so long as the damage/claim is caused by the manufacturing process and not due to improper use and/or handling. The repaired merchandise will be shipped back to the customer prepaid. For warranty claims or further inquiries, call Faema Canada at 416-535-1555.
Curtis: Covered by the supplier: 3 years parts and labor from the original date of purchase, as listed on the digital control board. 2 years parts from the original date of purchase on all other electrical components, fittings and tubing. 1 year labor from the original date of purchase on all electrical components, fittings and tubing. Please contact Newtech Beverage Systems at: 416-724-6957.
Espro: Warranty questions regarding defective or damaged items should be directed to the manufacturer via e-mail to:email@example.com.
FreshRoast: 1 year warranty on the base unit. No warranty coverage extends to the top assembly (chaff collector, top cap and basket). Contact the manufacturer (based in Utah) directly for assistance: email firstname.lastname@example.org or telephone (435) 729-9170 or (805) 501-7731.
Frieling: Frieling French presses carry a 5-year manufacturer's warranty. All warranty issues should be directed to email@example.com Any issue should include at least 2 pictures of the defective product, including a close-up, and a brief description of the problem. Frieling deals with these issues very quickly and will respond directly to the consumer. For non-warranty issues, Green Beanery carries the full Frieling line of replacement parts.
Hottop: 1-year limited warranty on parts and labour through Green Beanery. Shipping and handling charges, if any, are not included in the warranty. Contact sales@GreenBeanery.ca for more information
Krups: Labor and parts warranty for one year through Krups directly. Please contact Krups at 1-800-418-3325 for assistance with proof of purchase.
Melitta: For coffee makers, Melitta provides a one-year warranty. Customers should contact the manufacturer directly at: 1-800-565-4882 with proof of purchase. *Glassware:* Breakage during normal product use is not covered in any way under Melitta's policy and is the sole responsibility of the consumer.
Presso: 1 year guarantee through manufacturer. Contact sales@GreenBeanery.ca for more information.
Rancilio: 2-year warranty through Green Beanery for new, boxed models. For display models, warranty is 1 year. Green Beanery is an authorized Rancilio dealer. Free pickup and delivery service provided in much of the GTA. Otherwise, shipping and handling charges, if any, are not included in the warranty.
Saeco: Now known as Philips Saeco; 1 year parts and labor; lifetime warranty on the Central Brewing Unit through the manufacturer. Contact Philips Saeco for assistance at: 1-800-371-7597.
Solar: 1-year parts and labour warranty through manufacturer. Shipping and handling charges, if any, are not included in the warranty. Contact sales@GreenBeanery.ca for more information.
Technivorm: For all equipment purchased after January 21, 2013 - 5 years limited warranty through Transcend coffee. For all equipment purchased before this date: 1 year parts and labor through Transcend Coffee Corp. (Alberta), contact: 1-866-430-9198.
Zassenhaus: 10 year warranty on the grinding mechanism. The body of the grinder is not covered under Zassenhaus's defects concerning grinding burrs. Contact Green Beanery at sales@GreenBeanery.ca for details.Home Products
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