Refund policy

Our Return Policy

Please inspect your purchase carefully before you use it, to ensure that it is as expected. We do not accept the return of goods once used (we do not sell used merchandise, or sell used merchandise as new).

Unused products, excluding coffee, may be returned within 14 days of purchase (or by January 15, in the case of products purchased in December as gifts). Once used a product will not be refunded. There is a 10% restocking fee for unused products. We will reimbuse 90% of the product's original puchase price but we do not reimburse our shipping costs. Simply call our office during the 14 or 30-day return period to explain the problem and to obtain an RMA authorization number (Return Authorization Number -- we do not automatically accept returns without authorization). Once you have the RMA, you may return the product to our office. Be sure to include:

All the parts and accessories as well as the product itself
The instruction booklets
All packaging in good condition.
Clear labelling on the package, in particular the RMA #.
Securely pack items and seal the package. Attach From/To Labels to the package and remove any other shipping labels. Please return via Canada Post and be sure to insure the shipment for its full value -- you are liable for the shipment. Retain a copy of the shipping receipt and tracking number; this is your proof of shipment if the machine is lost or damaged. You are responsible for the return shipping costs. We do not accept collect or postage-due shipments.

If the original packaging needs to be replaced, or if an unused machine or items are returned to us without authorization (an RMA number), the restocking fee will be 15%.
If your returned product arrives in new and resaleable condition, in its original cartons and its original packing, with all accessories, guarantees and instructions, and if the return has been authorized, we will refund 90% of the full cost of the appliance, but not any shipping and handling costs.

For sales outside Canada and the USA, the customer pays for shipping both ways on all returns.

Our Exchange Policy

Please inspect your purchase carefully before you use it, to ensure that it is as expected. We do not accept the return of goods once used (we do not sell used merchandise, or sell used merchandise as new).

Unused products, excluding coffee, may be exchanged within 14 days of purchase (or by January 15, in the case of products purchased in December as gifts). Once used a product will not be exchanged. We do not reimburse shipping costs. Simply call our office during the 14 or 30-day return period to obtain an RMA authorization number (Return Authorization Number -- we do not automatically accept returns for exchange without authorization). Once you have the RMA, you may return the product to our office. Be sure to include:

All the parts and accessories as well as the product itself
The instruction booklets
All packaging in good condition.
Clear labelling on the package, in particular the RMA #.
Securely pack items and seal the package. Attach From/To Labels to the package and remove any other shipping labels. Please return via Canada Post and be sure to insure the shipment for its full value -- you are liable for the shipment. Retain a copy of the shipping receipt and tracking number; this is your proof of shipment if the machine is lost or damaged. You are responsible for the return shipping costs. We do not accept collect or postage-due shipments.

If the original packaging needs to be replaced, or if an unused machine or items are returned to us without authorization (an RMA number), a restocking fee of 15% will apply.
If your returned product arrives in new and resaleable condition, in its original cartons and its original packing, with all accessories, guarantees and instructions, and if the return has been authorized, we will complete the item exchange. The exchange does not include any shipping and handling costs, that may apply.

If you bring your exchange item to our retail store, no shipping and handling fees apply, if everything is otherwise in order.

Important. Please note: If you are exchanging an item for another item of higher value, you will be asked to pay the difference in price, including taxes. If you are exchanging an item for another item of lesser value, the difference will be returned to you as a store credit.

For sales outside Canada and the USA, the customer pays for shipping both ways on all returns.
APO Addresses
Please select Canada Post Expedited or Expresspost for your shipping option when shipping to an APO address.

Return address:

Green Beanery

565 Bloor St West

Toronto, ON, M5S 1Y6