FAQ

Contents

Membership Benefits

What perks come with membership in Green Beanery?
Is there a fee to become a Green Beanery member?
What is the Coffee of the Week Club and how does it work?

Coffee 

How long do green coffee beans last?
How long does roasted coffee stay fresh? 
How should I store roasted coffee?
What roasts do you offer, and how do they differ from one another? 
How long does it take to roast coffee?
What are the advantages of roasting your own coffee? 
I am an espresso fan. What do you recommend? 
I don't see my favorite coffee. Can you get it for me?  
Why are some of my favorite beans out of stock for so long? 
Can I use a popcorn popper to roast coffee beans? 
Should I use boiling water when making coffee? 
On the rare occasion, small stones and rocks may make their way into an order of beans. Why does this happen?

Coffee Credits

What are Coffee Credits?

Payment

Why can’t I use PayPal to purchase Cuban beans?
How long are outstanding Green Beanery orders kept for?

Pricing

What happens when your posted price is in error?

Searching Our Site

Can you help me find what I’m looking for?
How do I find Bunn products on your site?

Shipping

Can I pick up my purchases at one of your stores?

Membership Benefits

What perks come with membership in Green Beanery?

Green Beanery membership – which involves subscribing to our mailings – brings a wealth of benefits:

    1. Free coffee. Each year on your birthday, we'll send you a current coffee selection for you to choose from that includes some of the finest coffees from around the world, both new crop arrivals and perennial favorites. This gift will typically have a value of at least $15, more for our very best customers, who patronize our store often (the value of the coffee will vary by the international coffee commodity prices at the time). The free gift does not include free shipping, but extra shipping costs can of course be avoided by claiming your coffee at the same time that you make another purchase. Toronto-area customers can also avoid shipping costs by arranging for a pickup from our store or warehouse outlet. All free coffee must be claimed through our online system, though, both to make sure that the coffee is in stock and to keep our records straight.
    2. Price matching. Another perk available only to members. We will match any currently advertised price by any major retailer, or by any authorized dealer. To match a price, the products and the offers must be identical – same model number, same color, etc. We do not match prices by unauthorized dealers – often these are bootleg products that the manufacturer will not warrant.
    3. Free extended labor warranties. On any of the products that we service, our members will receive free extended labor warranties of six months. This member benefit does not apply to those products serviced by the manufacturer.
    4. First dibs – and freebies – on all the latest coffee equipment. You’ll be the first to learn of new products coming in, whether updated models of top-of-the-line espresso machines or new gizmos for coffee lovers. With each announcement, you’ll also get a product code that will entitle you to a cash discount or free coffee – again, only for members.

Is there a fee to become a Green Beanery member?

Membership is free, and lasts as long as you remain a subscriber. To join Green Beanery and subscribe to our mailings, click here.

What is the Coffee of the Week Club and how does it work?

Our massive inventory of coffee can be daunting. Our Coffee of the Week Club allows you to tour the world of coffee at your leisure through a featured coffee every week with a promo code worth $5 off – and sometimes more when the coffee is unusually rare. There will never be any obligation to order: if you like what's on offer for that week, simply add the promo code we send you to your Coffee of the Week online purchase at any time during that week. Membership is free, and lasts as long as you remain a subscriber. To opt into this offer, click here to subscribe to our mailing list. Be sure to select the checkbox for Coffee Club at the end of the form. If you have any further questions, email sales@greenbeanery.ca.

Coffee

    How long do green coffee beans last?

    A good rule of thumb is two to three years, but stored properly, green coffee can last many years. In fact, some species are especially prized if they are aged. Store your green coffee beans at 10 to 30 degrees Celsius, or 50 to 85 degrees Fahrenheit. While some prefer to store green beans in jute or canvas bags, to allow the beans to breathe, those who store them in plastic bags or jars report no deterioration in quality.

    How long does roasted coffee stay fresh?

    Dark roasts will stay fresh for several weeks but light and medium roasts begin to lose their flavor within days. To best enjoy fresh roasted coffee, consume it within a week of roasting. 

    Apart from dark roasts, coffee is at its absolute best the first day after roasting, with the exception of the first four to six hours. (During this period, the beans vent some of the CO2 that the roasting process releases.) The coffee aroma is also strongest during the first day.

    How should I store roasted coffee?

    Wait for the roasted coffee to cool for four to six hours, which gives the beans a chance to "degas" (to vent the CO2 released by roasting). Then store roasted coffee in a well-sealed, clean, dry container – coffee spoils when exposed to oxygen, water, and heat. Mason jars are ideal. Coffee should be stored in an air-tight container because its aromatic oils are volatile (one of the delights of roasted coffee, in fact, is the aroma that greets you each time you open the jar).

    Do not keep coffee in the refrigerator or freezer. Every time the coffee is brought out into room temperature, water will condense on its surface, damaging the oils that give it its aromatic flavor.

    What roasts do you offer, and how do they differ from one another?

    For descriptions of our six roasts, please see our Roasting Chart. Your choices – from our lightest roast to our darkest – are American, City, Full City, Vienna, French, and Italian. Each has distinct characteristics, which are explained in detail on the chart.

    How long does it take to roast coffee?

    A typical home roast takes about 10 minutes, plus five minutes of cooling. Lighter roasts can take as few as eight minutes, darker roasts 13 minutes or more. 

    What are the advantages of roasting your own coffee?

    Everyone's taste is different. Roasting your own coffee allows you to roast beans to your particular preference, and also to experiment with a wide range of coffee bean varieties. Plus, home roasting produces coffee whose freshness cannot be beat.

    Home roasting not only provides vastly superior coffee, it also provides substantial savings. Green coffee beans typically cost less than half as much as roasted beans, and very often one quarter as much.

    I am an espresso fan. What do you recommend?

    Espresso can be made from almost any coffee bean. The term refers to the method of making the coffee (by forcing water through coffee under great pressure) rather than to any particular coffee bean or type of roast. Most people associate dark roasts with espresso, but in fact many aficionados in Italy and Switzerland prefer a medium roast, which leads to a smoother espresso that brings out more of the coffee's cinnamon tones.

    One coffee bean considered by many as an exceptional choice for espresso is the Tanzanian Peaberry. It's not a bad place to start when experimenting with different coffee beans in the quest for a perfect espresso. The Tanzanian Peaberry is included in our African sampler.

    For other espresso options, browse the coffee section of our catalog and filter by "Espresso Green Blends" or "Espresso Roasted Beans."

    Contrary to popular belief, espresso tends to have less caffeine than other forms of coffee. In fact, to get as much caffeine from espresso as you might get from a cup of regular drip coffee, you’d need to consume four 1.5 oz. shots of espresso. 

    I don't see my favorite coffee. Can you get it for me? 

    We'll be pleased to consider your request when ordering our next shipment of beans. Drop us a line with your suggestions. We'll do our best to meet your needs, and will let you know either way.

    Why are some of my favorite beans out of stock for so long?

    Most of our beans come from small producers. Once a crop is sold out, we need to wait for the next season's crop. Other factors come into play, too, such as the weather. The tsunami of 2004 devastated coffee production in Sumatra, as have hurricanes in the Caribbean, the earthquake in Haiti and, most recently in Nepal.

    Can I use a popcorn popper to roast coffee beans? 

    Yes, popcorn poppers work beautifully. 

    Electric popcorn poppers don't have all the conveniences of our home roaster units but they do the job and do it well, whether you like a light or dark roast. Roasting with a popcorn popper is simple and eliminates the expense of a new roaster. This kind of roasting has other advantages, too: It lets you experience the various phases of coffee roasting – the "first crack" as moisture leaves the bean, the change in color as the bean roasts.

    First, be sure to use a popper that has hot air enter the popcorn chamber through side vents – poppers that have hot air entering the popping chamber from a grill underneath are unsafe for coffee roasting. You want a popper that blows the chaff upward, out of the popper and into a waste receptacle, such as a sink or large bowl. Poppers that draw their air from below or fail to blow the chaff out of the popper represent a fire risk, because the chaff can ignite.

    Your popcorn popper will take as much coffee as popcorn – generally about four ounces – so follow the manufacturer's recommendation. After putting in the green coffee beans, cover the popper with its plastic hood and make sure the butter dish is in place. Aim the chute where you want the chaff to go, turn on the machine and watch the action.

    You should get coffee smoke and the "first crack" in three to four minutes, depending on the popper. In another minute, a light roast will be ready. By this point, you should be watching the beans carefully by looking into the popping chamber, to make sure they're roasted to your preference. Once you get good at this, you'll know when the beans are to your liking by the smell of the smoke and the sound of the cracks.

    Popcorn popper roasting takes less time than other methods – a dark roast can be done in six to seven minutes. And because the beans continue to roast even after they're out of the popper, you should pour them out of the popper before they're at the desired color.

    To cool the beans, agitate them in a bowl or collander until they are warm to the touch. If you're using a metal bowl or collander, use oven mitts.

    Then store the beans in an airtight glass jar, out of the light. Because the beans vent CO2, we recommend that you wait four to six hours before closing the jar, to allow the gas to escape without building up too much pressure. The gas will continue to escape for days, however, giving you the amazing aroma of fresh coffee every time you open the jar.

    Should I use boiling water when making coffee?

    Coffee should be brewed at about 195 to 200 degrees Fahrenheit, just under the boiling point. Anything higher leads to a bitter taste. Boiling coffee also cooks off its delicate essences, robbing coffee of its nuances.

    On the rare occasion, small stones and rocks may make their way into an order of beans. Why does this happen?

    At Green Beanery, our coffee farmers are often based in developing countries and are not always working with sophisticated mechanized sorting processes. Often coffee is spread out to dry in fields, where it would be easy for a small stone or other foreign objects to mix in with the beans, and the screens the farmers use to sort the beans might not catch these unwelcome objects either. That is why we recommend customers check their bean orders for small foreign objects before grinding.

     Coffee Credits

    What are Coffee Credits?

    Some equipment purchases come with coffee credits, which allow you to sample free coffees from our selection of 100+ varieties. We invite you to explore the rich diversity on offer and to apply your credits to a different coffee each time.

    We issue coffee credits after an eligible purchase has been completed. We generally do so within one or two business days of your purchase. We will send you an email with the code for your credits and an indication of how often you may use the code. Please save this email, since you will need the code when it comes time to apply your credits. If you lose track of your code, or your number of credits, please contact us – we will be happy to re-send the information to you.

    We issue coffee credits in denominations of $10 or $25. You may choose the denomination that works best for you when you make your purchase. For example, if your purchase comes with $50 in coffee credits, you may request either five $10 credits or two $25 credits when you check out. Because an entire credit must be spent in one go, be sure to request the denomination that works best for you. If you plan to use a credit for an $11 purchase, the $10 denomination would be your best choice. But if you plan to use a credit for a $30 purchase, the $25 denomination would be a better choice.

    Coffee credits can be used to purchase coffee (roasted or unroasted, whole bean or ground) in ½ lb and 1 lb sizes. They cannot be applied to shipping costs.

    Coffee credits cannot be drawn down over time – an entire credit ($10 or $25) must be spent in one go. In other words, you will not be given "change" for an un-used portion of a credit. Only one credit may be applied to an order.

    Coffee credits may be used on-line. To redeem your credits, enter “coffee credit selection” into the search bar to bring up all of your options. Alternatively, filter by “coffee credits” when you are in the coffee section of our on-line catalog. Or simply click here to find the selection. Enter your coffee credit code into the gift card or discount code box when checking out.

    Coffee credits never expire.

    Payment

    Why can’t I use PayPal to purchase Cuban beans?

    PayPal is based in the United States, where it is illegal to import or sell Cuban products. Although it is perfectly legal to buy and sell Cuban beans in Canada, Paypal doesn’t allow us to use its gateway to sell them, even to Canadians. We expect PayPal to ease its restrictions as the U.S. and Cuba normalize relations.

    How long are outstanding Green Beanery orders kept for?

    Green Beanery holds unpaid orders for a maximum of two weeks from the date of order placement. If payment for an order is not received after two weeks, the order is then cancelled.

    Pricing

    What happens when your posted price is in error?

    All prices, specifications, and offers are subject to change at Green Beanery's discretion at any time without notice. Green Beanery cannot be responsible for typographical errors or errors in photography. If due to an error you have been inadvertently misled, we will take back the product and issue a full refund. If we have undercharged you due to an error in the displayed price, we will cancel the order, return your money, and ask you if you would like the product at its correct price. We will also provide some compensation, by way of apology.

    Searching Our Site

    Can you help me find what I’m looking for?

    If you know exactly what you are looking for, search our site using the magnifying glass icon at the top of the page. You can search for a specific product or product number.

    For a more general search, click on “Catalog” at the top of the page, and then use the drop down menu or the navigation sidebar on the left side of the page, choosing the appropriate category or subcategory from the list. Use the “Filter By” and “Sort By” boxes to further refine your search.

    If you still can’t find what you’re looking for, send us a message using the form under “Contact” at the top of the page. We’ll be happy to let you know if we carry a product, or, if it is out of stock, when we expect to get it.

    How do I find parts for Bunn products on your site?

    We carry the entire Bunn line. Bunn parts number in the thousands but are relatively easy to find if you have a model number for the part you need. If you don't have this number, the following search strategy will help you locate a desired item.

    Try Green Beanery’s Search function (see above) to locate a part quickly. If the part proves hard to find, direct your search to the Bunn website. Search for the product and locate the model number for the part. If the first digit after the dot is 0, change it to 6. Then try our Search function again using this number.

    Shipping

    Can I pick up my purchases at one of your stores?

    Customers who live in Ontario automatically have the option of picking up their orders at our retail store (565 Bloor Street West, Toronto) or at our warehouse outlet (636 King Street West, Toronto). If you live outside of Ontario, but would like to pick up your order in person, please add an Ontario address to your customer account. Just click on “View Addresses,” and then on “Add a New Address,” and fill in the form. When you place your order, you will be able to select Store Pickup at one of our two locations under Shipping Method.