Shipping notes - placing an order

When placing an order, sometimes questions arise over estimated delivery times. This post will clarify some of the terminology we use and our delivery timelines.

Canada Post's "expedited" shipping option - expedited does not mean express

We use Canada Post's delivery terminology at our store, including Canada Post's use of the term "expedited". The Canada Post Expedited service does not cost more to select than Canada Post's "regular" shipping service but Expedited should not be mistaken for an "express" shipping service. Canada Post's Expedited service is an option that is only available to commercial customers, like ourselves, which we are able to extend to our clients. The Expedited option can afford faster delivery depending on the location but delivery times are much the same for both the Expedited and Regular post options for close distances.

To ensure fast delivery of an order, customers should select an Express or Priority shipping method.

The Next Day Toronto shipping option

This shipping option for Next day Toronto (and outskirts) will appear as a delivery option no matter where you are located. The parameters of what is and what is not included in the "outskirts" is not always clear. If your delivery address falls outside of the area covered, we will contact you with an alternative shipping method. 

Shipping delivery estimates are just that: estimates

The estimated delivery times our various shipping options indicate at the time of order placement are estimates given by our shipping service providers (Canada Post, Purolator, UPS, etc.) based on the assumption that an order will be shipped out right away or that day. This is misleading for items such as roasted beans which can take 1-2 days to prepare for shipping, depending on when the order was placed and the size of the order.

Our shipping service providers do not pick up orders on weekends. We work on weekends to prepare orders placed late in the day on Fridays or on either Saturday or Sunday but these orders will not be collected for delivery until the following Monday.

Note: Order delivery estimates are calculated on the number of business days (Monday - Friday) in transit and do not include weekends.

Delivery standards

For an estimate of how long it takes for a package to ship to your delivery address from our location (our postal code is M5S 1Y6), refer to the various delivery standards provided by our shippers.

Canada Post - delivery standard

Purolator - delivery standard

UPS - delivery standard

Check your delivery address

Double check your delivery address when placing an order. Once an order is in transit we are unable to stop your order or update your delivery information. Orders delivered to an incorrect address will be returned to us by the shipper. If an order needs to be reshipped because the delivery address was entered incorrectly, another shipping charge will be incurred for the cost of reshipment.

Remember to select a shipping method for your order 

If you want your order delivered, you must select a shipping option during the online Checkout process. If no option is selected, the order is automatically set aside for store pickup.

Orders weighing 48 lbs or more

For orders of size, additional shipping costs may apply. Our online service providers base their calculations on a "regular" rate for packages instead of a "heavy" rate.

Third-party shippers / International orders 

We do not organize third-party shippers for international orders or large-volume orders. For overseas orders, we recommend you use an international shipper, such as DHL International, who would know the ins and outs of Customs clearance. To organize third-party shipment of an order, customers need to contact their shipper of choice to arrange pickup and delivery.

Note: For international orders, we require payment via a wire transfer to our bank in Canada. We are unable to accept other forms of payment for international orders. International customers must also take into consideration the risk that an order may not pass through Customs. 

Drop-shipped orders - BUNN, Zojirushi

For items drop-shipped (shipped directly) from a third-party supplier/warehouse - in particular, our BUNN and Zojirushi equipment lines - the shipping calculation provided at the time of order placement may vary from the final freight cost of our supplier. This may result in an extra shipping cost or refund in shipping cost if the final freight differs significantly from the cost estimate given initially by our website.




Green Beanery
Green Beanery

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