Due to COVID-19, and the recent shutdown of a gateway processing facility in Mississauga, deliveries may be impacted by delays at this time. We will continue to do our best to process orders as promptly as possible but we are unable to account for delays that occur with couriers due to external events. Feel free to check in with us if you have any questions or need assistance at firstname.lastname@example.org.
When placing an order, sometimes questions arise over estimated delivery times. This post will clarify some of the terminology we use and our delivery timelines, as well as general information regarding our selection of shipping options.
Remember to select a shipping method for your order
Canada Post's "expedited" shipping option - expedited does not mean express
We use Canada Post's delivery terminology at our store, including Canada Post's use of the term "expedited". The Canada Post Expedited service does not cost more to select than Canada Post's "regular" shipping service but Expedited should not be mistaken for an "express" shipping service. Canada Post's Expedited service is an option that is only available to commercial customers, like ourselves, which we are able to extend to our clients. The Expedited option can afford faster delivery depending on the location but delivery times are much the same for both Canada Post's Expedited and Regular options for close distances.
To ensure fast delivery of an order, customers should select an Express or Priority shipping method.
Orders weighing 48 lbs or more
The Next Day Toronto shipping option
The shipping option for Next day Toronto (and outskirts) will appear as a delivery option no matter where you are located. The parameters of what is and what is not included in the "outskirts" is not always clear. If your delivery address falls outside of the area covered, we will contact you with an alternative shipping method.
Glassware Shipping Insurance
Protect your purchase of glass products from any shipping damages for 5% of the product price. We will maintain our regular standard of careful packaging of glassware. If an item is damaged during the shipping process and you have shipping insurance coverage, we will replace the damaged part. Contact us at email@example.com to add glassware shipping insurance to your order.
Check your delivery address
Double check your delivery address when placing an order. Once an order is in transit we are unable to stop your order or update your delivery information. Orders delivered to an incorrect address will be returned to us by the shipper. If an order needs to be reshipped because the delivery address was entered incorrectly, another shipping charge will be incurred for the cost of reshipment.
Third-party shippers / International orders
We do not organize third-party shippers for international orders or large-volume orders. For overseas orders, we recommend you use an international shipper, such as DHL International, who would know the ins and outs of Customs clearance. To organize third-party shipment of an order, customers need to contact their shipper of choice to arrange pickup and delivery.
Note: For international orders, we require payment via a wire transfer to our bank in Canada. We are unable to accept other forms of payment for international orders. International customers must also take into consideration the risk that an order may not pass through Customs.
Drop-shipped orders / Third-party suppliers - BUNN, Zojirushi
For items drop-shipped (shipped directly) from a third-party supplier/warehouse - in particular, our BUNN and Zojirushi equipment lines - the shipping calculation provided at the time of order placement may vary from the final freight cost of our supplier. This may result in an extra shipping cost or refund in shipping cost if the final freight differs from the cost estimate given initially by our website.
If a rush/express/priority shipping option has been selected for a drop-shipped order, the delivery timeline and availability of the product from our third-party supplier may vary from the initial expected delivery ETA at the time of order placement. We always endeavour to let you know this before we proceed to ask our third-party supplier for an ETA and final freight cost for an order.
For orders that include drop-shipped items from different third-party suppliers (e.g., our Bunn and Zojirushi lines), two separate shipping costs will be incurred. We will contact you with the final freight costs for each before we proceed with your order.