Shipping notes - placing an order

When placing an order, sometimes questions arise over estimated delivery times. This post will clarify some of the terminology we use and our delivery timelines, as well as general information regarding our selection of shipping options.

Remember to select a shipping method for your order 

If you want your order delivered, you must select a shipping option during the online Checkout process. If no shipping option is selected, the order is automatically set aside for store pickup. You will receive an email notification confirming your order has been placed and again when your order has shipped or is ready for pickup in-store (at our location on the corner of Bathurst and Bloor streets).

Canada Post's "expedited" shipping option - expedited does not mean express

We use Canada Post's delivery terminology at our store, including Canada Post's use of the term "expedited". The Canada Post Expedited service does not cost more to select than Canada Post's "regular" shipping service but Expedited should not be mistaken for an "express" shipping service. Canada Post's Expedited service is an option that is only available to commercial customers, like ourselves, which we are able to extend to our clients. The Expedited option can afford faster delivery depending on the location but delivery times are much the same for both Canada Post's Expedited and Regular options for close distances.

To ensure fast delivery of an order, customers should select an Express or Priority shipping method.

Orders weighing 48 lbs or more

For orders of size, additional shipping costs may apply. Our online service providers base their calculations on a "regular" rate for packages instead of a "heavy" rate.

For example, Canada Post: Due to Canada Post weight restrictions that apply to our area of operation (M5S 1Y6), Canada Post will not ship packages it considers overweight (48 lb and above). As such, orders considered overweight must be divided into separate packages for shipment. This restriction is external to our company, and we are required to comply.

Shipping delivery estimates are just that: estimates

Our shipping service providers (Canada Post, Purolator, UPS, etc.) give us the estimated delivery times our various shipping options indicate at the time of order placement, based on the assumption that an order will be shipped out right away, or that day. This is misleading for items such as roasted beans which can take 1-2 days to prepare for shipping, depending on when the order was placed and the size of the order.

Our shipping service providers do not pick up orders on weekends. We work on weekends to prepare orders placed late in the day on Fridays or on either Saturday or Sunday, but these orders will not be collected for delivery until the following Monday.

Note: Order delivery estimates are calculated on the number of business days (Monday - Friday) in transit and do not include weekends.

Delivery standards

For an estimate of how long it takes for a package to ship to your delivery address from our location (our postal code is M5S 1Y6), refer to the various delivery standards provided by our shippers:

Canada Post - delivery standard

Purolator - delivery standard
UPS - delivery standard

The Next Day Toronto shipping option

The shipping option for Next day Toronto (and outskirts) will appear as a delivery option no matter where you are located. The parameters of what is and what is not included in the "outskirts" is not always clear. If your delivery address falls outside of the area covered, we will contact you with an alternative shipping method.

Glassware Shipping Insurance

Protect your purchase of glass products from any shipping damages for 5% of the product price. We will maintain our regular standard of careful packaging of glassware. If an item is damaged during the shipping process and you have shipping insurance coverage, we will replace the damaged part. Contact us at sales@greenbeanery.ca to add glassware shipping insurance to your order.

Check your delivery address

Double check your delivery address when placing an order. Once an order is in transit we are unable to stop your order or update your delivery information. Orders delivered to an incorrect address will be returned to us by the shipper. If an order needs to be reshipped because the delivery address was entered incorrectly, another shipping charge will be incurred for the cost of reshipment.

Third-party shippers / International orders 

We do not organize third-party shippers for international orders or large-volume orders. For overseas orders, we recommend you use an international shipper, such as DHL International, who would know the ins and outs of Customs clearance. To organize third-party shipment of an order, customers need to contact their shipper of choice to arrange pickup and delivery.

Note: For international orders, we require payment via a wire transfer to our bank in Canada. We are unable to accept other forms of payment for international orders. International customers must also take into consideration the risk that an order may not pass through Customs. 

Drop-shipped orders / Third-party suppliers - BUNN, Zojirushi

For items drop-shipped (shipped directly) from a third-party supplier/warehouse - in particular, our BUNN and Zojirushi equipment lines - the shipping calculation provided at the time of order placement may vary from the final freight cost of our supplier. This may result in an extra shipping cost or refund in shipping cost if the final freight differs from the cost estimate given initially by our website.

If a rush/express/priority shipping option has been selected for a drop-shipped order, the delivery timeline and availability of the product from our third-party supplier may vary from the initial expected delivery ETA at the time of order placement. We always endeavour to let you know this before we proceed to ask our third-party supplier for an ETA and final freight cost for an order.

If selecting in-store pickup as your shipping preference for a drop-ship item, please note: the option will still incur a charge for the cost of shipment from our third-party supplier to our store location. 

For orders that include drop-shipped items from different third-party suppliers (e.g., our Bunn and Zojirushi lines), two separate shipping costs will be incurred. We will contact you with the final freight costs for each before we proceed with your order.




Green Beanery
Green Beanery

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